How Third Coast Bank Protects You | Third Coast Bank
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How Third Coast Bank Protects You

Security is never a destination. It’s a journey we’re on together.

 

Our Commitment to Security

At Third Coast Bank, we have a strong security program to protect your information.

Here's what we do:

  • Govern: We set up rules and processes to manage cybersecurity risks.
  • Identify: We find risks to our systems and data to focus our security efforts. 
  • Protect: We create safeguards to keep your information safe.
  • Detect: We use technology to spot unusual activities and events.
  • Respond: We have plans to limit the impact of any security issues.
  • Recover: We have strategies to restore and recover from any incidents. 

 

Our Security Measures

  • Network and Location Protection: We protect our network and physical locations. 
  • Continuous Monitoring: We constantly watch for security incidents. 
  • Testing: We regularly assess vulnerabilities and potential breaches. 
  • Intrusion Systems: We have systems to detect and prevent unauthorized access.
  • Policies and Standards: We follow strict security policies to protect your information.
  • Security Awareness: We educate our employees about cybersecurity risks and scams to keep your information safe.

 

Protecting Your Accounts

 At Third Coast Bank, we use multiple layers of security to keep your information safe.

Here's how we do it:

  • Secure Socket Layer (SSL): When you log in to online banking, your browser creates a secure connection with our server using SSL encryption. This means your data is scrambled and only your browser and our server can understand it.
  • Account Names: Instead of showing your account numbers online, we ask you to choose nicknames for your accounts. You can change these nicknames anytime in your online banking settings.
  • User ID & Password: You need a unique User ID and password to access your online banking.
  • Password Security: If someone tries to guess your password and fails several times, we will lock your account. If you forget your password, you can reset it online or call us for help.
  • Multifactor Authentication: We monitor your account for unusual activity. If we see something odd, we will ask you to answer personal questions you have set up before. You will also choose a watermark that will appear every time you log in to make sure you are on our secure site.
  • Automatic Logoff: If you are inactive for 10 minutes, we will log your session out automatically.
  • Secure Tokens: For business customers doing high-risk transactions, we provide devices that generate a random number every 35 seconds. You will need this number to complete transactions.

 

Make Sure it is Really Us

Third Coast Bank will NEVER ask you for:

  • Your online banking login details
  • Your personal or business information via text message
  • Your full debit card payment information
  • Your Zelle registered email or phone number

These are common frauds, so stay alert and be cautious if someone asks for your personal information. We already have your details, so we do not need to ask for them.

If you receive any suspicious communication, contact your banker or branch immediately.

 

Need Help?

If you think your account has been compromised, call us at 833-844-7708 (Monday–Friday 8am–9pm, Saturday–Sunday 9am–5pm CT).

To report phishing scams, email phishing@thirdcoast.bank.