As of March 15th, we transitioned from our tcbssb.com domain to thirdcoast.bank to offer you an even more secure and trustworthy banking experience. Our new .bank domain operates as a secure gated domain, akin to .gov or .edu, specifically designed for banks.

Frequently Asked Questions

Common customer FAQs include:

 

What is .Bank?
    • .Bank is a secure domain exclusively for verified banks, replacing historical domains. It ensures authentic communication via bank email addresses and website URLs, providing confidence, trust, and security.


Why is .Bank more secure?
    • .Bank verifies all banks and mandates and monitors for compliance with the Security Requirements. The .Bank cue adds visual authentication, enhancing protection against the most common cyber-attacks (e.g., phishing, domain spoofing) that can lead to identity theft, business email compromise, and fraud.


Do I need to do anything differently with .Bank?
    • Look for the .Bank in our email addresses and our website for authentication. Our current domain tcbssb.com will forward to thirdcoast.bank.  And be sure to update your contacts and bookmarks to our new email and website address at thirdcoast.bank.

Why haven’t all banks moved to .Bank?
    • The move to .Bank is a business decision each bank makes based on priorities and resources. 

Third Coast converts to a Texas Banking Association

Third Coast Bank SSB, which is currently a state savings bank chartered and regulated by the Texas Department of Savings and Mortgage Lending, received approval to convert to a Texas banking association, effective March 13, 2024. Upon conversion, Third Coast Bank will be regulated by the Texas Department of Banking. As a Texas banking association, Third Coast Bank will continue to be a member bank of the Federal Reserve System and maintain FDIC deposit insurance.


This decision was made with our current and long-term strategic objectives in mind; and will allow us to better serve our customers, to remove the limitation on the number of commercial loans we make, and to operate in a more efficient and competitive manner to achieve our goals.




Why does Third Coast Bank want a charter change?
    • Conversion to a Texas state charter will allow us to better serve our customers.
    • As Third Coast has grown, we have matured into a commercial bank. With a state charter, we will not be subject to a limit on the number of commercial loans we make. Third Coast believes this will allow us to reach, serve and help more customers.
    • We expect that the conversion will generate additional resources, improve efficiency, and allow us to provide more product and service options, competitiveness and expanded delivery system

Will my accounts still be federally insured?
    • Yes, all deposit accounts will continue to be insured by the Federal Deposit Insurance Corporation up to the statutory limit of $250,000 per depositor.
Will my accounts be impacted?
    • No, your Third Coast account number(s) and privileges will remain the same, and there will be no negative impact on the products or services that Third Coast offers its customers. You will experience no change in Third Coast’s operation as a Texas banking association. Our commitment to you and the community will remain unchanged.
What will change with the conversion? 
    • Our regulator will change. Upon conversion, we will be regulated by the Texas Department of Banking rather than the Texas Department of Savings and Mortgage Lending. We will continue to be a member bank of the Federal Reserve System and have FDIC deposit insurance.
    • We will change our website address since our prior website address included a reference to our status as a state savings bank. The new website address will be thirdcoast.bank. Our website address at www.thirdcoastbankssb.com will automatically redirect to the new website for 6 months following the conversion.
Will I be able to use my same login credentials on the new website?
    • Yes, your existing username and password will remain the same and will work on the new website.
Will I have to order new checks when Third Coast’s name changes?
    • No, you may use your existing checks until your supply is depleted. When you need to reorder checks in the future, your new checks will reflect any changes.
Will I receive a new account or personal identification numbers? 
    • No, all of our account numbers, personal identification numbers (PINs), etc. will remain the same.
Will my credit and debit cards still work as normal? 
    • Yes, the actual processing behind Third Coast’s credit and debit cards will remain the same. However, you will receive new cards reflecting the change upon the expiration of your existing cards. In the meantime, your cards will continue to work as always.
If I have direct deposits, automatic transfers or preauthorized debits to my accounts, will any of those be affected by converting to a state charter?
    • No, all direct deposits, funds transfers and preauthorized debits will continue to and from your accounts as set up, with no interruptions or changes.
Will Third Coast’s rates and fees change with a conversion to a state charter? 
    • No, our deposit and loan rates, as well as the current fee structure, will not be affected by converting to a state charter. Third Coast’s Board of Directors and Senior Management have no plans or desire to make any changes in our rate or fee philosophies that would negatively impact customers because of this change.
Will Third Coast continue to support the community? 
    • Yes, we believe it is important to have strong ties with the community. We will continue to expand our outreach in support of local growth and education.
Will Third Coast remain headquartered in Humble? 
    • Our headquarters and primary functions will remain in Humble.

When will the conversion take place?

  • We have received all regulatory approvals necessary to complete the conversion. We expect to complete the conversion on March 13, 2024.